FAQ,s


If you wish to cancel your reservation, you will have to log in the “My reservation” section using your email and password received in the confirmation email. Remember that Non-refoundable reservations cannot be modified and in case of cancellation there will be no refund.
If you wish to modify your booking, please contact us using the Contact form in the “Contact” section.

The reservation confirmation is automatically sent by email right when the reservation is done.
Once you have your email you will be able to see the reservation in our website in the “My reservation” section using the user and password received.

If you did not recieve your reservation confirmation contact our reservations department to check that the email address you gave us is correct. To do so please use the form in the “Contact” section.

The non-refoundable rate has a special discount, but it is important to know that the total amount will be charged when the reservation is made and there will be no refund in case of cancellation. If you choose the Payment at the Hotel rate you will be able to pay on arrival and you will have free cancellation up to 48 hours prior to your arrival. In Majorca the cancellation will be free up to 7 days before arrival if you are staying between the 1st of July and the 19th of September.

The Credit Card is required to finalise the reservation process. There will not be any amount charged as the rate states unless you cancel your reservation outside the free cancellation dates, in which case only the 1st night would be charged. In Majorca, if you are staying between the 1st of July and the 19th of September, a late cancellation will mean the whole stay is charged.

Please check the number you wrote is correct. If the charge is still rejected, verify you are not paying more than the limit you have with your bank. If that was the case you should contact the bank.

If you don’t have a Debit or Credit card you can request our reservations department to make the payment via bank transfer. Use the contact form in the “Contact” section to do so.

Register in our newsletter to receive deals and codes and the latest news of the Company and our hotels.

If you have received an offer with promocode, make sure to write it in the search bar, under the search button. Once the code is introduced and verified, the prices shown in the results page will already have the discount applied.

You can do that. Please contact the hotel directly and they will take care of it. You will receive a form that you need to fill as an authorisation of the payment. You can find the hotel’s contact details in the hotel’s page.

Yes, but the reservation has to be made in the name of the person who will come to the hotel.

We always charge in EUR (€). Any other currency shown is orientative according to the daily official Exchange rate. Take into account that your bank my charge a comission for the currency Exchange.